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Service Portals

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Request Creation

• Raise Service Requests

• Cancel Service Requests

• Monitor Status of Service Requests

• Download Service Requests

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Export/Import Data

• Inhouse & Onsite Service Request Extraction

• Updating & Importing of MO/SO/YT3 Values

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Request Management

• Process Service Requests

• Monitor & Edit Status of Requests

• Task Assignments to Engineers

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Account Management

(*for administrative users only)

• Credential Reset or Change

• Device Pairing Authentication

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Equipment Transit

• Monitor Equipment Inflow / Outflow

• Allocation of Equipments to Engineering Teams

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MRO AI Co-pilot

• Formulate Rectification Action

• Investigate Root Cause & more ...

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Helpdesk System Support

• Create or Process Change Requests

• Request Assignment to Engineers

• Log FRACA, Incidents & Helpdesk Requests