Admin Console
User Guide for CX Hub Admin Console
Request Creation
User Guide for Customers - How to raise a Request
User Guide for Customers - Service Request Information
User Guide for Customers - Navigating the Customer Portal
Request Management
User Guide for Manager Portal - Onsite Service Request
User Guide for Manager Portal - Inhouse Repair Request
User Guide for Engineer App - Onsite Service Request
User Guide for Engineer App - Inhouse Repair Request
User Guide for Manager Portal
User Guide for Managing Onsite Service Request
User Guide for Managing Inhouse Request - Repair & Return
Export / Import Data
User Guide for Export / Import Data
Attachment Module
User Guide for Attachment Module
Equipment Transit
User Guide for Store Management
Helpdesk System Support
User Guide on ITSM Change Request - For L2 & L3
User Guide on ITSM FRACA - For L2 & L3
User Guide on ITSM Helpdesk - For L1, L2 & L3
User Guide on ITSM Incidents - For L2 & L3
Appointment Booking
User Guide for Engineer Booking System
Recommender and Q&A Bot
User Guide for Engineer on Recommender and Q&A Bot
Engineer Application
User Guide for Engineer Application